Privacy Policy

Introduction

Love In A Big World (“we,” “our,” or “us”) is committed to protecting the privacy and safety of children and families who use our services.

This Privacy Policy explains how we collect, use, and protect information when you use our applications, websites, and services (collectively, the “Services”).

Our Services are designed for children ages 8–12 and their parents or legal guardians. Children may only use the Services with verifiable parental consent.

Information We Collect

We collect only the minimum information necessary to operate and improve our Services.

Information Collected from Parents

When a parent or guardian creates an account, we may collect:

  • Name

  • Email address

  • Phone number

  • ZIP code

This information is used to:

  • Verify parental consent

  • Manage child accounts

  • Provide account-related communications

  • Ensure the safety and integrity of the Services

Information Collected from Children

With parental consent, we may collect:

  • First name or nickname

  • Username or PIN (used only for account access)

We do not collect:

  • Email addresses from children

  • Phone numbers from children

  • Precise location data

  • Sensitive personal information

Usage Information

We may collect limited, non-sensitive information about how the Services are used, such as:

  • Features accessed (e.g., missions, gives, content viewed in “MyLife”)

  • General app activity

This information is used solely to improve the functionality and experience of the Services.

How We Use Information

We use collected information to:

  • Provide and operate the Services

  • Enable secure account creation and login

  • Support parent-child account relationships

  • Deliver content and features (including missions, community activities, and educational content)

  • Improve app performance and user experience

  • Communicate with parents regarding their accounts

We do not use personal information for behavioral advertising or profiling.

Children’s Privacy (COPPA)

We comply with the Children’s Online Privacy Protection Act (COPPA).

  • Children cannot create accounts without verifiable parental consent

  • We limit the data collected from children to what is necessary for the Services

  • Parents control their child’s account and information

Parents have the right to:

  • Review their child’s information

  • Request deletion of their child’s data

  • Withdraw consent at any time

To make a request, please contact us using the information below.

Parental Consent

Parental consent is obtained during account registration and verification. A parent or legal guardian must approve and manage any child account before it can be used.

Sharing of Information

We do not sell personal information.

We may share information only in the following limited circumstances:

  • With trusted service providers that support the operation of our Services (such as hosting or infrastructure providers)

  • To comply with legal obligations or lawful requests

  • To protect the safety, rights, and security of users and our Services

All service providers are required to use information only for operational purposes and to protect it appropriately.

No Advertising to Children

We do not display third-party advertisements to children.

We do not engage in behavioral advertising, profiling, or tracking of children for marketing purposes.

Analytics and Tracking

We may use limited analytics tools to understand how the Services are used and to improve performance.

  • Analytics are configured to minimize data collection

  • We do not use analytics for advertising or cross-app tracking

  • We do not enable ad personalization

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

While no system is completely secure, we take appropriate measures to prevent unauthorized access, use, or disclosure.

Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services

  • Meet legal obligations

  • Resolve disputes and enforce agreements

Parents may request deletion of their account or their child’s information at any time.

Your Choices and Rights

Parents may:

  • Access and update their account information

  • Request deletion of personal data

  • Withdraw consent for child data collection

To exercise these rights, please contact us using the information below.

Third-Party Services

We use trusted third-party providers (such as cloud hosting services) to support the operation of the Services.

These providers are contractually required to protect information and may only use it to provide services on our behalf.

We do not allow third-party advertising or behavioral tracking in children’s experiences.

SMS Communications

We may send a one-time SMS message to a parent or legal guardian when a child provides a phone number during account setup.

This message is used solely to:

  • Notify the parent of the child’s request

  • Provide instructions to download the parent app and approve the account

We do not send recurring or marketing SMS messages as part of this process.

If additional SMS features are introduced in the future, we will obtain appropriate consent before sending such messages.

Changes to This Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify parents through the Services or via email.

Your continued use of the Services after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Love In A Big World
Email: tamara@loveinabigworld.com

Last Updated: March 26, 2026